On February 21, in China's largest mining equipment intelligent manufacturing base, with a loud instruction, XCMG's first batch of large-scale complete sets of mining equipment exceeding 100 million in 2023 will be exported to Southeast Asia, Africa and other markets.
At the same time, XCMG Mining Machinery's 2023 Service Month event officially kicked off, and the service brand with the main purpose of "wholehearted, all-round and all-service" made a high-profile appearance. With the perfect service system and the service advantages accumulated over the years, XCMG Mining Machinery began to take "service" as the starting point to start a new journey of user value and experience improvement.
Chinese quality, build international brand
At present, the overall recovery of the global mining equipment market has ushered in a new development pattern. XCMG Mining Machinery firmly implements the product strategy of "three highs and one large", continuously improves product quality, and finally achieves explosive exports in the international market by virtue of leading technology and reliability, winning more than 100 million large orders at the beginning of the year, showing a strong momentum on the international track.
"In 2023, XCMG Mining Machinery will play a leading role in high-end and large-tonnage products with full spirit and high morale, drive the transformation of the entire industry with products, technology and quality, help the green upgrading of the mining industry, and become a partner that can bring the greatest value to global mining enterprises and contractors." Cui Jisheng, assistant to the president of XCMG Machinery, general manager and secretary of the party committee of the mining machinery company, said.
Wholeheartedly, build a service brand
At the same time that the product leads, XCMG Mining Machinery has made efforts to open up a "new track" in the aftermarket, and the service brand of "wholehearted, all-round and full-service" was officially released.
The three "full" characters vividly interpret the "gold standard" of XCMG mining machine service:
Wholeheartedness - "customer-centric sincerity" and "altruistic heart that helps customers succeed".
Global - Achieve full coverage of the mine where the equipment is located, 24-hour real-time response, one-to-one, point-to-point accurate docking, escort each equipment.
Full service - constantly upgrading the full-cycle maintenance and management of equipment, ensuring the whole process of project operation, and empowering customers with lifelong achievements.
Banner hunting, war drums urging. With the wholehearted, customer-oriented "service banner" awarded to 5 service teams, XCMG Mining Machinery's "wholehearted, all-round and all-service" renewal spring trip activity was officially launched, which will soon provide customers across the country with sincere services beyond expectations, beyond trust, beyond moving.